Heartland's Online Service Analysis allows your company to improve the uptime of your mobile workforce by proactively monitoring your company's hardware service data. Our web-based program provides your company's administrators with direct access to maintenance and repair histories via a password-protected site. And for added flexibility, your administrators are able to sort the service reports by company, model, date, and failure type to perform trend analysis in a timely and accurate manner.
Business Challenges & Issues
- Tracking service data internally can be costly and often result in a lag between the time the issue occurs and is identified.
- Managing service trend analysis to improve your company's overall productivity and minimize user downtime.
Service Description
Online Service Analysis provides your administrators with the ability to log on to a password-protected intranet to view your company's hardware service data. The data your administrators will be able to view is entered every time your company's users call our technical support hotline for a replacement part or to have a problematic unit sent in to our facility for repair. The data in the system includes the nature of the problem and the steps taken to correct it. Your administrators will be able to generate customized charts and graphs to report on the data. This program also provides your users with an easy way to identify issues that could compromise your company's productivity. Additionally, predefined exception reporting and notifications are also available with this service.
Reports
The site provides on-demand reports on all hardware serviced at our facility. Reports can be summarized and customized based on your company's requirements. All reports can be sorted by company, model, date, and failure type. The most commonly used reports are: Failure Detail Report; Service Report; and RMAs not received.
Notifications
Your company's administrators are able to set up "watches" or exception reports, based on the data. Proactive exception reporting allows for faster identification of issues that could impact your company's productivity. The types of alerts your administrators can receive are: Pre-determined number of RMAs is surpassed; Exceeded failure rate for a certain deployment; and Warranty expirations on deployed hardware.