Most hardware comes with a standard warranty. With our Extended Warranty, Heartland offers coverage extensions for hardware and devices that will be in use past the expiration of the original standard warranty. This makes it easy for your organization to keep assets in the in the field longer. The Extended Warranty program usually covers all repair issues in the exact same manner as the standard warranty.
- Reducing the constraints on your internal IT resources.
- Keeping your workforce productive by streamlining the repair process.
- Significantly reducing expenses caused by out-of-warranty repairs and shipping costs.
All system components are covered under the Extended Warranty, except consumable items such as accessories, batteries, screen protectors, etc. This warranty requires that a complete list of model numbers and serial numbers be submitted at the time of purchase.
The warranty only covers failures due to defects in materials or workmanship that occur during normal use. It does not cover damage which occurs in shipment; failures which are caused by software or virus issues; operational systems or application corruptions; products not supplied by the original manufacturer, or failures which result from installation, alteration, accident, misuse, introduction of liquid or other foreign matter into the unit; damage that is attributable to acts of God, abuse and neglect. Additionally, improper maintenance, modification, or service by any party other than a Heartland or an authorized Service Provider will result in out-of warranty status.